This course is not currently being offered. Sign up for ESPA’s electronic newsletter, EXTRA, to be informed when this course and others are added to the training schedule.
About the Course
This six week online course provides information on the ADA and beyond with regards to fixed route and paratransit passengers. The course focuses on topics that directly affect passengers of these services. It addresses issues such as customer service to people with disabilities, customer monitoring and feedback, riding the bus, service animals and more.
Individuals who may find this course useful are:
- Fixed route and paratransit professionals
- Fixed route and paratransit passengers
- Fixed route and paratransit contractors
- Disability advocates working to improve fixed route and paratransit services
How the course is structured
The course is administered online. Learners may complete this course at their own pace while sharing experiences, ideas and knowledge with colleagues. The course contains five pre-recorded webinar sessions available online. There is also one pre-scheduled, live webinar session at the end of the course. The course is flexible, allowing busy professionals to log in and work at any hour of the day or night.
This course includes 6 learning modules. These modules are:
- Module 1: Transportation Customer Panel
- Module 2: Customer Monitoring and Feedback
- Module 3: Customer Service for People with Disabilities
- Module 4: Riding the Bus
- Module 5: Service Animals
- Module 6: ADA Q&A
Learners are required to participate in the Module 6 Live Webinar and to complete a minimum of 2 additional modules to obtain a course completion certificate. Each pre-recorded webinar is approximately 40 minutes to 1 hour in length. It is anticipated that the homework assignments for each module will take up to 2 hours of concentrated work to complete.
Learners will have six weeks to complete course materials. Assignments to be considered for course completion are due by the end date of the course. Once learners have officially completed the course, course completion certificates will be awarded.
Learners are expected to watch the pre-recorded webinar sessions, complete the exercises, participate in the discussion forum and participate in the live webinar session at the end of the course. The course instructor will monitor course work completion, answer questions and participate in the online forum discussion.
Registration for this course is currently closed.
- Internet access
- Self motivation
- Completion of required course activities including participation in the live webinar and completion of at least two additional modules
For more information
Contact the course instructor, Kristi McLaughlin, at POTM@easterseals.com or 800-659-6428.
Upcoming POTM Courses
Course ONLINE: TBD
Note: Registration for upcoming courses will begin approximately 6-8 weeks prior to the start date of the course. Check back at that time to register.