Resources on Accessible Taxi Services
Taxicabs play a critical role in helping to move America, delivering approximately 2 billion passengers a year to their destinations, according to the Taxicab, Limousine & Paratransit Association. As much as 10 percent of the customer base for taxi service consists of people with disabilities. Easter Seals Project ACTION offers the following technical assistance resources and links to additional information for taxi operators and their customers.
The following materials may be ordered free of charge in print or electronic format. The Adobe Acrobat Reader is needed to view PDF files. Download the free Adobe Acrobat Reader
Taxi Toolkit [Combo - Print w/ CD]
ESPA’s Taxi Toolkit is a compilation of training resources to provide taxi drivers and operators with tools for providing good customer service to passengers with disabilities. The kit includes print materials and a CD with downloadable electronic files operators may use for a self-study or group training course. Toolkit contains: a self-study course that includes quizzes and an answer key; a PowerPoint presentation that can be used for group training; Frequently Asked Questions on the ADA; Extreme Taxicab Overhaul Game to supplement training materials; RESPECT customer service poster; and a Taxicab Pocket Guide outlining driver responsibilities for serving passengers with disabilities under ADA.
The Taxicab Pocket Guide
This brochure, designed for taxicab operators, describes how to better serve individuals with disabilities. Included is information on serving customers who have visual disabilities, who are hard of hearing or deaf, who use mobility devices, who use service animals, as well as some general guidelines and tips on communication.
Moving Forward Together: A Workbook for Initiating and Increasing Accessible Taxi Services
This workbook is designed for use by community leaders representing the taxi industry, disability community, transit industry, and local government, and is intended to facilitate discussion and encourage input from multiple perspectives as communities move forward to improve and increase the availability of accessible taxis. The workbook includes nine sections on important issues related to accessible taxi services, including public policy, vehicle design and costs, and contracts and operating agreements. Each section includes a series of discussion points that can be considered by a community and relevant examples of current efforts from communities across the country that have already put much work into improving accessible taxi services, along with contact information so workbook users can learn more about their experiences.
The Americans with Disabilities Act and You: Frequently Asked Questions on Taxicab Service
Jointly presented by ESPA and the Taxicab, Limousine & Paratransit Association, this 8-page guide compiles useful information for easy reference on the Americans with Disabilities Act provisions that apply to taxicab services, including personnel training, service animals, fares, vehicle fleet accessibility, information accessibility, securement equipment, accomodating mobility devices, driver-provided assistance, contracted service, and other provisions.
A Survey on the Use of Taxis in Paratransit
This report highlights the findings of a survey on how taxi operators in the U.S. assist transit systems by providing paratransit service for people with disabilities. The report includes an overview of ADA paratransit taxi programs in the U.S., discusses the pros and cons of taxi-provided paratransit systems, and describes features of the most successful taxi-assisted ADA paratransit programs.
Included are lessons from case studies in five cities: Arlington, Va., Madison, Wis., Daytona Beach, Fla., San Francisco, Calif. and Houston, TX.
The Executive Summary Report is also available for downloading.
Taxicab, Limousine & Paratransit Association (TLPA)
- a non-profit trade association of and for the private passenger transportation industry
An increasing number of communities across the U.S. are instituting accessible taxi regulations and programs. Examples include:
- Arlington County, Va. - special certificates for accessible vehicles
- Cambridge, Mass. - Accessible Cambridge Taxi (ACT)
- Chicago, Ill. - requires accessible vehicles
- Las Vegas, Nev. - state code requires that percent of a taxi company’s fleet be accessible
- Long Beach, Calif. - partnership between Long Beach Transit and Long Beach Yellow Cab
- Louisville, Ky. - accessible vehicles required by city code
- Pittsburgh, Pa. - accessible taxis acquired through the Section 5310 Program leased to Yellow Cab and available for ACCESS paratransit services
- Portland, Ore. - TriMet, the public transit operator in the Portland area, contracts with local taxi companies for provision of transportation services to supplement their paratransit system
- Raleigh, N.C. - Accessible Raleigh Transportation (ART)
- San Francisco, Calif. - special medallions and operating requirements for ramped vans and ADA training required for all drivers
Please note that these links are provided for information only. Linking to a private business does not imply endorsement by Easter Seals Project ACTION.
Many of the programs listed above are profiled in Moving Forward Together: A Workbook for Initiating and Increasing Accessible Taxi Services.