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Ask Project ACTION - Frequently Asked Questions

 

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Easter Seals Project ACTION welcomes questions about accessibility issues, transportation services, and ADA rights and responsibilities. 

Review a list of frequently asked questions by selecting a category from the dropdown below or Ask Project ACTION your question! (Note: A few of the responses include links to documents in PDF format. The Adobe Acrobat Reader is needed to view PDF files. Download the free Adobe Acrobat Reader.)

 

 

“Our town had a snowstorm and now my bus stop is blocked with piles of snow. I use a cane that helps me keep my balance and I am afraid of falling. Who do I call to clear the bus stop?” For further FAQs related to service animals, see also:“On my street, I do not have a sidewalk that connects to the sidewalk on a major road. I must travel in the street to reach a sidewalk to get to my bus stop. Strangely, there is a section of sidewalk that leads back into my street but it ends suddenly. I travel in a wheelchair and I am eligible to use ADA paratransit because of the lack of sidewalk, but I prefer the regular bus. Who can I call to assist me with getting a sidewalk built on my street?”What is ADA complementary paratransit?I cannot lift my foot high enough to reach the low step on the bus. The driver tells me that the lift is only for people using wheelchairs. What are the rules for my using the lift? How can I use the public bus or rail system if a bus/train/station/stop is not accessible?Can transit agencies require riders to back their wheelchairs onto the lifts?Does a person using a wheelchair need to independently get up and down low-floor bus ramps or on or off lifts to be able to use fixed-route service? The local public transit agency has designated a bus stop sign by placing a sign in the ground along a roadway that has no sidewalk. Must a paved surface be provided in the course of the work?If every other bus on a fixed route is accessible, can the transit authority ask customers with disabilities to use the accessible buses, so that their trips on that route are not ADA paratransit eligible trips? If a person is able to get to the bus stop near his or her home and ride the bus from that location, would he or she be eligible for ADA complementary paratransit?I recently tried to book a trip on an over the road bus. The company told me that I could not travel because my oxygen canisters could not be stored on the vehicle or in the baggage bay. Can you help?How can I use the public bus or rail system if a bus/train/station/stop is not accessible? What are the requirements for announcing the arrival of a fixed route vehicle to passengers waiting at transit stops that are served by more than one route?Please refer to...What are the requirements for announcing stops along the route to passengers on board the vehicle?What are the requirements for announcing the arrival of a fixed route vehicle to passengers waiting at transit stops that are served by more than one route?We have a customer with a disability requesting we modify our stated policy that eating is not allowed on buses or trains. Must we allow this?Are transit systems required to allow Personal Care Attendants (PCAs) to ride for free on fixed-route services?Can we charge applicants the paratransit fare if they need transportation to our assessment center? We have a customer who is blind or who has low vision requesting that we physically handle her fare and/or fare card to pay for her ride. Our policy states that drivers don’t handle cash or fare cards. Must we provide this assistance?“I am a motorcoach operator. I heard the Department of Justice (DOJ) has changed the definition of a service animal to include only dogs and in some cases, miniature horses. How does that change affect me?”Where can I rent an accessible van?What is a service animal?Do you provide transportation services?Is funding available for individuals to purchase or modify accessible vehicles?I am an army veteran with a disability acquired during my service time, and I need transportation to therapy appointments at a rehabilitation center that is over a hundred miles from my home. I do not drive due to the disability and my family finds it difficult to drive because they have to work. Who should I contact to help me find transportation? What is SAFETEA-LU?How can I get updates about funding for the SAFETEA-LU bill?What is the New Freedom Program?What are the requirements for alternative accessible formats?What are the requirements for announcing stops along the route to passengers on board the vehicle?I need to purchase a wheelchair that I can use on fixed-route and paratransit vehicles. I cannot find information on which models can be accommodated. Can you help?Is there a list of situations which DOT would recognize as legitimate the failure of a motorcoach operator for not providing accessible service?Is there any special kind of documentation required between a tour broker and a motorcoach operator to verify that a request for a lift-equipped coach has been made?How does the prohibition on use of people other than employees for routine boarding or other assistance to persons with disabilities affect motorcoach operator’s passenger service activities?Since the costs are higher for an accessible motorcoach, is a motorcoach operator allowed to charge a group more for use of an accessible coach?May a motorcoach operator offer equivalent service, such as a van, to accommodate passengers with disabilities?My organization runs programs for people with disabilities. We don’t own vehicles, so we charter motorcoaches from a local company for our events. Does the charter company have to provide an accessible motorcoach?I recently tried to book a trip on an over the road bus. The company told me that I could not travel because my oxygen canisters could not be stored on the vehicle or in the baggage bay. Can you help?Are transit systems required to allow Personal Care Attendants (PCAs) to ride for free on fixed-route services?Can a customer travel with a PCA on any trip, even if the PCA is clearly not needed when in transport?If a customer who is eligible for ADA complementary paratransit indicated when he submitted this application that he would be traveling with a personal care attendant, can the transit authority deny trips when he is not traveling with an attendant?How do I find ESPA resources related to a specific topic?Could you send me my user name and password for ordering through the Resource Library?How do I cancel or make a change to an order I placed through the Resource Library?How do I subscribe to the Easter Seals Project ACTION email newsletter?How do I change my subscription to Extra from HTML to plain text email?How do I submit an article for consideration for the Update?Would you add a link to my organization's Web site?What kinds of training does Easter Seals Project ACTION offer?"With winter upon us and the possibility of snow and ice storms, as a person with a disability, what can I do to be prepared for the effects of weather on my transportation?""With winter upon us and the possibility of snow and ice storms, as a person with a disability, what can I do to be prepared for the effects of weather on my transportation?""With winter upon us and the possibility of snow and ice storms, as a person with a disability, what can I do to be prepared for the effects of weather on my transportation?""I live in a house that has a gravel driveway. My transit provider has informed me that they cannot lower the lift on the paratransit van on my driveway. They gave me the option of meeting the van at the road at end of the driveway. However, my wheelchair does not travel easily on the gravel surface. How can I ride if I cannot use the lift?""I live in a house that has a gravel driveway. My transit provider has informed me that they cannot lower the lift on the paratransit van on my driveway. They gave me the option of meeting the van at the road at end of the driveway. However, my wheelchair does not travel easily on the gravel surface. How can I ride if I cannot use the lift?""I live in a house that has a gravel driveway. My transit provider has informed me that they cannot lower the lift on the paratransit van on my driveway. They gave me the option of meeting the van at the road at end of the driveway. However, my wheelchair does not travel easily on the gravel surface. How can I ride if I cannot use the lift?""I live in a house that has a gravel driveway. My transit provider has informed me that they cannot lower the lift on the paratransit van on my driveway. They gave me the option of meeting the van at the road at end of the driveway. However, my wheelchair does not travel easily on the gravel surface. How can I ride if I cannot use the lift?"I am the chairman of our newly created Transit Service Advisory Committee. What suggestions do you have to attract more people with disabilities to the committee meetings?

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